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Response from the owner:Anna, This is Matt Fisher. Thank you for your feedback. We always strive to be transparent, and we would like to clarify the exact timeline and details of this transaction.When you called a couple of days after picking up the custom-ordered ring, we immediately agreed to process your return. You mentioned you were on your way in, but you did not arrive, and we received no further communication or updates for over two weeks.Because this ring was a specific size specially ordered from our vendor, returning it after a two-week delay subjects our business to strict vendor restocking fees. When you returned unannounced two weeks later, we explained that while a full refund was no longer possible due to the elapsed time, we still wanted to help. To accommodate you, we offered to absorb those vendor costs and issue you full store credit instead. You declined this offer and chose to leave the store with the ring.We are truly sorry to hear about the loss of your uncle. However, given the lack of communication over those two weeks and the vendor constraints on special orders, we feel that offering full store credit was a highly fair and flexible solution. Should you change your mind, our offer to accept the ring back for full store credit stands. Best Regards, Matt Fisher and the entire Fisher family.